Canada hammock

FAQ

FAQ

What if I need more information about a product?

We try to put on our site all the information you need to make a wise choice. Information about sizes and specifications are listed under the product description for each item.

On these manufacturer's Web sites you will find all you need to know about their own hammocks, hammock chairs and stands. 

In case of further queries please contact us using our contact form and we will respond within 24 hours on week days.

Lowest HAMMOCK prices

We do our best every day to ensure that our prices are the best you can find. We constantly check our competitors prices to make sure you are getting the best deal. You will be receiving your hammock, chair or hammock stand directly from the manufacturer and we keep our profit margin as low as possible. When you are comparing our prices with other online retailers, please make sure you are checking the total price and order processing time.

Our Lowest Prices Guarantee ensures our Canadian customers the lowest delivered prices on our HAMMOCKS AND HAMMOCK CHAIRS with the highest standards of professional service.

Taking advantage of our 100% LOWEST PRICES GUARANTEE is easy:

1. If you think you've found the same specialty HAMMOCK offered online by a Canadian company at a lower delivered price, send us an email with the link showing that offer.
2. We will visit the competing online store to verify the hammock price and that the item is new, in stock, and includes handling, shipping and the manufacturer's warranty.
3. Once we've verified the competitor’s pricing, we will correct our price to match it.

If you find a lower hammock delivered price after you've purchased a specialty product from us, you'll still get the benefits. We will honour our Lowest Price Guarantee for up to 15 days after your purchase date by giving you a direct refund on your credit card.

We reserve the right to refuse any order or price match if the preceding terms are not met, cannot be verified or are not reasonable. Our Lowest Price Guarantee is valid for any Canadian company (not a particular) selling online and cover the price of the hammock shipped to Canada's 9 provinces included in our FREE SHIPPING offer. Guarantee excludes clearance/closeout items, non-retail, private sales, membership clubs, and auction websites. The internet site must have the exact brand and model available for purchase and delivery. (Out of stock or back ordered items are not eligible).

The Lowest Price Guarantee cover hammocks and chairs only and exclude stands and accessories.

Can I be very specific about the colour I want 

Mayan hammocks are handwoven all over the Yucatan State in Mexico by hundreds of artisans who let go with their creativity. We give you examples of the general colour patterns but cannot guarantee the exact final look of your hammock. Your hammock will be unique.

Other hammocks and chairs colours are like the sample you see, although colours varies from one screen to another.

Can I only place orders online?

You can only order items online through our web store. In case you want to make an inquiry regarding items which are not available through our web site, you are always welcome to contact us through our contact form.

Ordering online is the safest and most efficient way for us to handle your order.
We are committed to a clear and straightforward shopping experience.

Do I need to pay import duty or taxes?

When you import something made in Mexico there is no duties because of the NAFTA. Still you usually have to pay custom clearance fees plus the GST (5%) or HST on these. The clearance fees can go up to 10% of the hammock value. On other hammocks the custom duties can be as high as 18%.

RELAX WITH US BECAUSE WE PAY ALL DUTIES AND CUSTOM FEES AND IT MEANS GREAT SAVINGS FOR YOU !

The only taxes you pay are the GST or HST according to the province the products are shipped to.

Order confirmation

You will automatically receive an order confirmation directly by e-mail.

Delivery time

All orders will be processed the next 2 business days. Shipping times vary depending on your area and the product origin but you can expect your hammock to arrive within 3 to 7 business days.

Payment

We use Paypal server for a secure payment. PayPal is designed from the ground up to be one of the safest way to send money online. Unlike other financial institutions, the payments are sent without sharing financial information. In fact, PayPal never shares your credit card number or other financial information with merchants. You can either choose to pay with your Paypal account or your own credit card.

Safeguarding your financial and personal information is one most important priority. That’s why Paypal automatically encrypt all sensitive information sent between your computer and their servers. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).
For more information visit www.paypal.com

General Return Policy


You may return items within 10 days of reception for a full refund. Items should be returned unused and in their original product packaging directly to the manufacturer with a return number.
We do not refund any product with obvious signs of use which would reduce its sales value. We want you to be assured that we do not sell used products. We do not want to clean returned hammocks.Tangled Mayan hammocks, if accepted, will be subject to a 15% restocking fee.

All shipping costs are at your own expense. Please send us an email indicating your invoice number and the reason for the return and we will issue a return number and instructions for the shipping.

After reception of the returned good a credit will be issued directly on your credit card for the purchase amount less both shipping, in and out.
We cannot be held responsible for items that are lost or damaged during the return shipping process. We recommend that you use an insurable and traceable method of shipping your order back to us.

STANDS are not returnable since they will most likely come back damaged.

Damaged or defective items

Please inspect the box(es) for signs of damages before opening your product! If you think there may be product damage, please take a photo of the unopened box. This will help prove that damage was the Carrier’s fault.

Please retain original packaging until you have verified that your product performs as expected in accordance with the warranty.

Your satisfaction is our goal and we are liable to consumers for any lack of conformity. This covers production errors or material defects encountered during normal use of the product. Please take note that Mayan hammocks are hand made and that irregularities in the weaving are not considered as a defect.

Mayan hammocks are guaranteed for 15 days.
Other hammocks and stands carry a one year limited guaranty.

This right does not cover defects, damages or wear and tear linked - directly or indirectly - to the wrong use or maintenance of the product, or any use of violence. Remember that hammocks and chairs should not be left exposed to sun rays and bad weather. Notice of any lack of conformity which should be encountered in a normal examination of the product should be forwarded to us within a reasonable deadline.

Most common damages on string hammocks are made by buttons on pants or by pets. Beware.


Thereafter, you can return item(s) in question for full refund or exchange for a new item. Return shipping costs in connection with damaged or defective items are at our expense within reasonable limits.
In case of damaged/defective items or missing deliveries, please contact us using our contact form.
We do not accept parcels sent cash on delivery. In order to facilitate our handling of returned items, please include the return number and a copy of your invoice.